Frequently Asked Questions
Welcome to our FAQ Page
Photos from your smartphone, tablet or photo you've already snapped from Facebook or Instagram will be suitable ✅
We would be happy to help.
Follow these simple tricks and tips:
- Get a close and personal to your pet, this way we can see all of their beautiful the details.
- Get to their level! Kneel down when taking the photo and try to get eye level for the best results.
- The best poses are when your pet is either sitting or standing, not laying down and no objects or toys obstructing the view of your pet.
- Light is very important when it comes to a great photo. Outdoor daylight is always the best option!
We can digitally drawn any animal or pet you provide us. We love all animals and we will donate £1.00 to Wood Green, The Animal Charity for every order placed ✅
The most important part of your order, crucial to the quality of the final pet portrait, is the quality of the image you upload. Let's review the following tips and guidelines to make sure yours is just right:
- Take a photo or choose an existing photo that is taken in daylight or in a brightly lit room.
- Use a smartphone or high quality camera
- Ensure the whole face & neck is visible and not in shadows.
- Avoid overly filtered photos to ensure we correctly capture your pet's coloring.
- Make sure your pet is looking directly at the camera at eye level, facing forward. Other positions are acceptable, but your pet will be shown in that position in the final portrait.
- Please note: collars, leashes, bows, hats, and other cute outfits will be illustrated in your final portrait. In some cases we are able to remove collars, tags and leashes (you can make a note of that in the notes box at checkout), but your pet should look exactly how you want them to look in the photo as you want them to look in the portrait.
Email us your image and we will let you know if it is suitable.
We often create portraits of pets that have passed away, so we understand it's not always possible to follow all the guidelines.
However, we will try our best to make any image you supply work.